Roborock is a company based in Beijing, China, that manufactures stick vacuums, wet-and-dry vacs, and intelligent robot vacuum cleaners. The Roborock robot vacuums come with different features in price ranges that make them affordable for every budget.
One of the most frequently asked questions owners have about their robot vacuums is, "Why is my Roborock offline?" The connection between the vacuums and routers sometimes drops or won't connect at all.
The problem isn't exclusive to Roborock intelligent vacuums. Every device that uses WiFi can go offline at inconvenient times, unfortunately.
Figuring out why a Roborock is offline is the first step in connecting it to WiFi again and getting the most out of the device. We'll show you the most common reasons for it and how to fix it.
Roborock Intelligent Robot Vacuum Models
Roborock sells several robot vacuums with different features and price points. The newest model is the Roborock S7, a vacuum and mop combination that uses a rubber roller to pick up dirt instead of bristles.
The Roborock intelligent vacuum models include the following series and devices:
- S7 MaxV Series
- S4 Max
- S6 MaxV
- S6 Series
If you're asking, "Why is my Roborock offline?" you can find the answer below no matter which of the models listed above you own.
Most of the causes for dropped or poor connections are the same for all the makes and models.
If you need to reset your Roborock vacuum, you'll need to follow that model's instructions. Each vacuum can have a slightly different process for resetting and performing other functions.
Here's some good news: You can use your Roborock intelligent vacuum cleaner when it's offline. Your Roborock robot vacuum or mop can do a whole-house clean or spot clean without being online.
You'll need a WiFi connection to use Roborock's advanced features like setting up a cleaning schedule and controlling the robot through its app. These features make it worthwhile to figure out why your vacuum won't connect to the internet.
Why Is My Roborock Offline? The Most Common Reasons
To figure out why your Roborock or another robot vacuum won't get online, eliminate the obvious culprits.
Make sure your vacuum's battery has a full charge. Even if the device was docked, a problem with the charger or dock could leave the battery dead.
If it has a charged battery, double-check that you've entered your correct WiFi password and not a password associated with the vacuum.
If these solutions don't help, look at the following reasons for your Roborock being offline.
Your Internet or Router Is Down
Check another WiFi-enabled device in your home to see if it's connected. You may have a brief internet outage or need to reset your router by unplugging it for about 30 seconds and plugging it in again.
You're Using the Wrong App
If you're trying to connect using the Mi Home app, switch to the Roborock app instead. Try connecting through that app to see if it solves the problem.
The Mi Home app is best for controlling more than one smart device. If the only one you need to connect is the vacuum, the Roborock app is probably better. You can download both for iOS and Android devices.
Only the S7 and S6 models, the S5 Max, and the S4 vacuums work with the Roborock app. Other models require the Mi Home app. If you can use the Roborock rock, opt for that one.
Make sure any apps you want to use with your vacuum, including the Roborock or Mi Home apps, have permissions enabled in the app's settings. Also, ensure that the location is set correctly for your country.
iOS 14 and above might have the local network disabled. Go to your phone's settings and enable it.
The Docking Station Needs to Move
Sometimes devices don't stay connected because they're too far away from the wireless router.
Don't assume it's a mechanical problem with the device.
Sometimes the docking station gets a WiFi signal that's too weak. Move the docking station closer to the router to see if that solves the problem.
Incorrect WiFi Frequency
Roborock robot vacuums only work with a 2.4GHz WiFi network. If you have 5GHz WiFi, you can't connect the vacuum.
If you have a 2.4GHz/5GHz WiFi connection that shares a name, change one's name so the robot can select only the 2.4Ghz network.
Also, ensure that your WiFi uses the WPA2 or WPA encryption method. WEP encryption isn't compatible with Roborock vacuums.
You Need to Change Your WiFi Password
Passwords with special characters such as these (!@#$*&^%) can trip up some WiFi-compatible devices. Try using an alphanumeric password without symbols to see if that lets the robot connect.
Reset the Roborock WiFi
If you've tried everything listed above and the vacuum still won't connect, try resetting the vacuum's WiFi. Refer to the owner's manual for instructions specific to your model.
You can reset the WiFi on most models by opening the vacuum's cover and pressing and holding the "Dock" and "Spot" buttons together. When the WiFi indicator light flashes, you can reconnect the vacuum to your app and try again.
Perform a Soft or Hard Reset
If all else fails, you can reset your Roborock. Open the cover and use a toothpick or pin to press the "Reset" button for a soft reset.
If that doesn't work, perform a factory reset. This step erases everything, so be sure to try other options first.
Hold the "Dock" button while pressing the "Reset" button. Hold the "Dock" button for several seconds until the light flashes. The vacuum will tell you it's resetting and will turn off in about five minutes, ready to be set up.Hopefully, they can repair or replace your vacuum quickly so you can enjoy the benefits of owning a .
If your Roborock is still offline after you've gone through the list above, you'll need to contact Roborock for technical support.Hopefully, they can repair or replace your vacuum quickly so you can enjoy the benefits of owning a robot vacuum cleaner.